As you’re probably aware, the travel environment has changed greatly since the onset of COVID and the potential potholes and speed humps involved in both domestic and international travel have multiplied exponentially.
Many people who used to book online are now reaching out to agents like ourselves to assist them through this process and provide up-to-date advice and support that just can’t be achieved when booking directly with an airline or via an online travel agent.
In the past, the commission we received from airlines and other suppliers was how we earned our income and paid our bills. Sine COVID, commissions have, for all intents and purposes been removed entirely or reduced to the point where we can no longer rely on them to cover our operating costs. In the current travel environment, it is not uncommon for us to earn as little as 1% on the cost of the airline ticket after the taxes, fees and airline charges are removed.
We will continue to source travel products from a broad range of suppliers and will always do our best to match online prices. In some instances, we will charge a service fee on top of the cost of the ticket.
This fee, like those you would pay your accountant, lawyer, plumber, dentist or electrician is for the knowledge and experience we bring to the transaction, the advice we provide, the personalized service we continue to provide and of course the security and peace of mind you’ll have knowing that we’ve got your back 24/7 should something happen before or during your journey.
All service fees listed below are current as of 01 May 2022 and include GST where applicable. They are in addition to any supplier levied fees and charges and we reserve the right to retain any income earned from the original booking including but not limited to airline, hotel, wholesaler and other supplier commissions.